Refund policy

Last Updated: November 04, 2026

1. Return Window

You may request a return within 30 calendar days after you receive your item. All return requests must be submitted by email to support@Zyrrashop.us. Requests after 30 days will be denied.

2. Eligibility for Return

Items must be unused, unwashed, undamaged, and returned in original packaging with all tags and accessories included. Custom-made, personalized, clearance and final-sale items are NOT eligible for return or refund unless the item arrives defective or damaged.

3. Return Process

Send an email to support@Zyrrashop.us with your order number, reason for return and photos of the item.
Wait for our approval and receive the authorized return instructions. Do NOT send back items without prior approval.
Ship the item back following our instructions. Return shipping cost is borne by the customer, unless the item is defective, wrong item or damaged on arrival.

4. Refund

After we receive and inspect the returned goods, we will approve your refund within 3–10 business days. Refunds will go back to your original payment method. It may take extra bank processing time for funds to show in your account. Original shipping fee is non-refundable unless we shipped the wrong item or the product is defective.

5. Damaged / Defective / Wrong Item

If you receive broken, defective or incorrect items, please contact us within 48 hours after delivery, attach clear photos or videos as proof. We will arrange replacement or full refund at our option. In this case, we cover the return shipping cost.